Return & Refund Policies
We are happy to accept returns purchased from valentinaevertz.shop within 14 days from the delivery date for a full refund. Items returned outside their respective period will not be accepted. Items must be in original condition and must not have been worn, altered or washed. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. All packaging (including garment bags) shipped with your order must be returned. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.
Sale Items
All sale items are FINAL SALE and ineligible for return or exchange without exception. Shipping charges are non-refundable. Please note we do not do price adjustments on items previously purchased at full price. If an item is purchased on sale and the price drops during the sale time we are unable to do a price adjustment.
To request a return authorization, email shop.valentinaevertz@gmail.com withcontacted by customer service within 24 hours, Monday – Friday.
* To make a return please contact shop.valentinaevertz@gmail.com to request a return label.
* If you elect to use your own shipping service, we require an Return Authorization number on the outside of the package. (Contact shop.valentinaevertz@gmail.com for RA number.) valentinaevertz.shop will not be responsible for any packages shipped by the customer using another shipping service. In the event the package is lost, the customer will be responsible for tracking and routing the package back to valentinaevertz.shop and getting it to our warehouse within the time period allotted for a return to be accepted. Please keep tracking number on record until the refund confirmation email is received.
* Returns must be received within 7 business days of the RA approval date for a full refund. Any return received after the 7-day period will be returned to sender.
* Returns can take up to 7 business days after delivery for our e-commerce warehouse to process. Once we receive your return and confirm its condition is acceptable, we will process your refund to the original form of payment within 5 business days. The return fee will be deducted from your refund. Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. All sales taxes will be refunded; however original shipping charges are non-refundable. Once your return is processed, you will receive an email confirmation. A credit will post to your statement within 2-7 business days depending on your financial institution. Valentinaevertz.Shop cannot accept responsibility for any packages lost, stolen or damaged in transit
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International Return Policy
We ship globally with certain exceptions. Duties and taxes must be pre-paid and will be collected at checkout.
Should you wish to return an item, VALENTINA EVERTZ do not refund international prepaid tax and duties paid at the time of checkout for Delivered Duties Paid (DDP) orders or tax and duties paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.